Shipping policy
Shipping
The short version: Free shipping worldwide. Delivery in 7–14 days. Your tracking number arrives within 3 days.
Free shipping, everywhere
Shipping is free on every order, to every country we ship to. No minimum spend, no threshold to reach, no surprise added at checkout.
The price you see on the product page is the price you pay.
How long it takes
7 to 14 business days from the day you order, delivered to your door.
That covers everything: the 1–3 days we spend picking, checking and packing your bag, plus transit to you. Most orders land closer to the start of that window than the end.
We don't dispatch on weekends or public holidays, so an order placed on Friday evening begins processing Monday morning.
Your tracking number
You'll receive a tracking link by email within 3 business days of ordering.
If you haven't had it by day 4, check your spam folder first, then email support@arippula.com and we'll send it straight over.
A note on how tracking behaves: it's normal for a new tracking number to show nothing for the first day or two while the parcel works through the first sorting hub. It's also normal for international parcels to go quiet for a few days mid-journey, between leaving one country's system and entering yours. Neither means anything has gone wrong.
Where we ship
Worldwide. If our checkout accepts your address, we ship there.
A small number of destinations are excluded where carriers can't deliver reliably. If yours is one of them, checkout will tell you before you pay — you'll never be charged for an order we can't fulfil.
Customs and import duties
Orders delivered within the EU have all taxes included. Nothing further to pay.
Orders delivered outside the EU may attract import duties, taxes or a customs handling fee when they arrive. These are charged by your own country's customs authority, not by us, and we have no way to predict or control them. They're your responsibility as the recipient.
We declare every parcel honestly, at its true value. We don't mark orders as gifts or under-declare — it's illegal, and if a parcel is seized because of it, you're the one who loses the bag.
If you're unsure what your country charges on a bag in this price range, it's worth a quick check with your local customs office before ordering.
Getting your address right
Please double-check your delivery address at checkout. We ship exactly what you enter.
If you spot a mistake, email support@arippula.com immediately — if your order hasn't been packed yet, we'll fix it at no cost. Once a parcel has left us we can't redirect it, and a parcel returned to us because of an incorrect address will be re-sent free of charge once you confirm the correct one.
If your order is late
If day 14 has passed and your bag hasn't arrived, email us. We'll chase the carrier ourselves — you don't need to.
If tracking hasn't moved for 7 days, don't wait for day 14. Tell us then and we'll start looking into it early.
If a parcel turns out to be lost, we resend or refund in full, whichever you prefer. That decision is yours, not ours.
Orders with more than one bag
We normally send everything together in one parcel. Occasionally we'll split an order across two shipments so the item that's ready doesn't wait for the one that isn't — you'll get separate tracking for each, and there's never an extra charge for the second parcel.
Questions
support@arippula.com — a real person answers, usually within a few hours.
See also: — 30 days, free return shipping, no questions asked.